Returns & Exchanges

At OKHTEIN, we strive for perfection in every piece, but if you are not entirely satisfied with your purchase, we offer a seamless return process within 14 days of delivery. Please ensure all items remain in their original condition with security tags and packaging intact to qualify for a refund.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal using your order number and email address to select the items you wish to return.

• 2.
  Prepare the Package

  Place the item in its original branded box and protective dust bag, ensuring the security seal has not been tampered with or removed.

• 3.
  Schedule a Pickup

  Once your request is approved, our courier partner will contact you to schedule a convenient collection time from your preferred address.

• 4.
  Quality Inspection & Refund

  After our artisans inspect the returned piece for quality assurance, your refund will be processed to the original payment method within 7-10 business days.