Frequently Asked Questions
Everything you need to know about your OKHTEIN purchase.
Where does OKHTEIN ship to?
We offer worldwide shipping. Delivery times vary by region, typically ranging from 3 to 7 business days for international orders.
What is your return policy?
You can return your items within 14 days of receipt, provided they are in their original condition, unused, and with all security tags and packaging intact.
Are the bags made of genuine leather?
Yes, all OKHTEIN bags are crafted from high-quality, genuine leather sourced from top-tier tanneries to ensure durability and a luxury finish.
How should I care for my OKHTEIN brass hardware?
Our signature brass hardware is custom-made. To maintain its shine, avoid contact with liquids and perfumes, and gently wipe with a soft, dry cloth after use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I track my order once it has been placed?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.